DigitalNation BMS — Repair Jobs

The customer handed you a mobile.

“Bhai, ready by tomorrow evening?”

You nodded. Took the phone. Wrote a number on a slip — #14.

Then another customer came. Then another, then another. A laptop, two mobiles, a tablet.

Now you have 14 slips, four different boxes, and no idea which belongs to whom.

Five days later, a customer walks in:

“Bhai, my mobile?”

You ask for the slip number. He forgot. You describe the colour. He says “it was black, but that’s not mine.”

Ten minutes of argument. The customer is upset. An hour to find the phone.

Somewhere, some other customer’s mobile may have already been handed over.

DigitalNation BMS (Business Management Software) ends this.

The customer arrives. You create a “New Job”.

In fifteen seconds:

• Customer name and phone
• Device type (mobile / laptop / tablet)
• Brand and model
• IMEI / Serial number
• Device password (if any)
• Issue — what’s wrong
• Estimated cost
• Promised date
• Photos — of the device

The system gives a job number. Done.

Customer arrives now? Search by IMEI or phone. Two seconds. All details on screen.

Every mobile in one place, every job clear, no confusion.

Every job, a complete record

In BMS, every repair job comes with:

• Job number — auto-generated, unique
• Customer — name, phone, contact
• Device — type, brand, model, IMEI
• Device password — if kept safe
• Issue — the customer’s complaint
• Diagnosis — your assessment (optional)
• Estimated cost — what was quoted
• Final cost — after completion
• Payment — received, remaining
• Status — received / in progress / ready / delivered / cancelled
• Promised date — when to hand over
• Delivery date — when actually delivered
• Photos — device, damage, before/after work

One job — full history, full protection.

What you can do with a job

Before & After BMS

Same customer. Same job. Just a complete record, no confusion.

DigitalNation Support — when a repair gets messy

Sometimes a wrong job number was written. Sometimes a job was duplicated. Sometimes the device couldn’t be found. Sometimes the cost was entered wrong.

Don’t worry. DigitalNation Support is with you:

• Verify the job
• Correct the wrong entry
• Find by IMEI — if you can’t remember
• Merge duplicate jobs
• Via WhatsApp or call, quickly

We never change your data silently. Every correction is dated and logged.

How to create a new job

Step 1: Go to Repair Jobs from the dashboard

Step 2: Click “+ New Job”

Step 3: Customer info:

• Existing customer — pick from list
• New customer — name, phone

Step 4: Device details:

Step 5: Issue and cost:

• Issue — customer’s complaint (detailed)
• Estimated cost — what was quoted
• Promised date — when to hand over

Step 6: Click “Save”

Done! Job number auto-generated.

Step 7: Print Job Card PDF → hand to customer → keep a copy

Updating job status

How:

1. Open the job
2. Click “Update Status”
3. Select the new status:

4. Write notes
5. Click “Save”

💡 Pro tip: Set status to “Received” the moment you take the device. Switch to “In Progress” when work begins. You’ll know what’s queued up.

Entering the final cost

When: Work is complete, but the cost differs from the estimate.

How:

1. Open the job
2. Click “Enter Final Cost”
3. Enter the new amount
4. Note the reason for the difference (e.g., “screen replacement, higher than estimate”)
5. Click “Save”

Result:

• Final cost recorded
• WhatsApp message prepared to inform the customer
• Payment calculation updated

Recording a payment

When: Customer pays for the job.

How:

1. Open the job
2. Click “Record Payment”
3. Details:
   • Amount — received (full or partial)
   • Method — Cash / JazzCash / EasyPaisa / Bank
   • Transaction ID — for non-cash
   • Receipt — optional
4. Click “Save”

Auto updates:

• Amount received
• Remaining balance
• If fully paid — status can move to “Delivered”

Delivery confirmation

When: Customer arrives to collect the device.

How:

1. Open the job
2. Click “Confirm Delivery”
3. Get the customer’s confirmation:
   • Signature (on tablet or paper)
   • Or photo (with customer)
4. Click “Confirm”

Why it matters:

• You have proof
• The customer can never say “I never received it”
• Legally strong

Search & filters

Search bar: Job number, customer name, phone, IMEI

Filters:

• Status — Received / In Progress / Ready / Delivered / Cancelled
• Type — Mobile / Laptop / Tablet
• Date range — Today / This Week / Custom

Frequently asked questions

Important notes

💡 Always enter the IMEI When receiving a mobile, always record the IMEI — it’s your strongest proof.

💡 Take photos Upload the device’s photo (including damage). If there’s a disagreement later, the proof exists.

💡 Give the customer a job card The card should have the job number, device, and promised date. It reassures the customer.

💡 Keep the status updated Started, in progress, ready — update at every stage. You’ll know; you can tell the customer.

💡 Confirm delivery Signature or photo. This small step saves you from a big problem later.

💡 Keep warranty repairs separate If the product is in warranty, link it with Warranty — it’s to your benefit.

Flow

Customer arrives ← Create new job ← IMEI, issue, cost
    ↓
Print job card ← Hand to customer ← Keep your copy
    ↓
Start work → Update status → In progress → Ready
    ↓
Final cost → Inform customer → Record payment
    ↓
Deliver ← Confirm (signature / photo) ← Job complete
    ↓
Result: Every job fully recorded, every device tracked,
no confusion, your time saved.

Related sections

• Customers — Complete customer profile
• Warranty — Warranty-tracked repairs
• Sales — The sale this repair links back to

Next: Warranty — Complete warranty tracking