Privacy Policy

1. Our Promise

2. Information We Collect

2.1 Information You Provide

• Account information: Name, phone, email, business name, city
• Business data: Products, customers, sales, purchases, ledgers, reports
• Payment information: Processed by secure third-party providers — we never store card details

2.2 Information Collected Automatically

• Device info: Browser type, operating system, screen size
• Usage data: Pages visited, features used, time spent
• IP address: For security and fraud prevention

2.3 Information We Do NOT Collect

3. How We Use Your Data

We use your data only to:

• Provide and improve the Service
• Process payments and subscriptions
• Send service notifications (billing, security, updates)
• Respond to support requests
• Prevent fraud and unauthorized access
• Comply with legal obligations

4. Data Sharing

We only share data with:

• Payment processors: To process your subscription payments
• Cloud infrastructure: Secure hosting providers
• Legal authorities: Only when required by law or court order

5. Data Security

• Encryption in transit: HTTPS with TLS 1.2+
• Encryption at rest: AES-256 for stored data
• Access control: Role-based permissions, 2FA available
• Regular backups: Daily automated backups
• Monitoring: 24/7 security monitoring

6. Data Retention

We retain your data as long as your account is active. When you delete your account:

• All business data deleted within 30 days
• Backups purged within 90 days
• Billing records kept as required by law (typically 5 years)

7. Your Rights

8. Cookies

We use minimal cookies for:

• Authentication: To keep you logged in
• Preferences: Theme (light/dark), language
• Analytics: To understand how users use the Service (anonymized)

We do not use tracking cookies for advertising.

9. Children's Privacy

The Service is not intended for users under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

10. International Transfers

Your data is stored on servers primarily located in Pakistan. Some third-party services (email delivery, CDN) may process data internationally, always under strict data protection agreements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced via email or in-app notification at least 14 days before they take effect.

12. Contact Us

For privacy questions, contact our Data Protection team at privacy@digitalnation.com.pk.

Or write to us: DigitalNation, Karachi, Pakistan.